Elite EXTRA Reseñas y Detalles del Producto

Elite Extra provides excellent visibility into our delivery workload and day‑to‑day operations. The visual dashboard helps us manage volume effectively, and the communication tools greatly simplify coordination with drivers and both internal and external stakeholders. It has become an important tool for keeping deliveries organized and communication consistent. Reseña recopilada por y alojada en G2.com.

We don’t have a strong dislike, but we would like to see more advanced delivery estimation when building routes. Specifically, better insight into how close delivery ETAs are to each other and clearer indicators when a small traffic delay could push a route off schedule would help dispatchers identify risk earlier and adjust proactively. Reseña recopilada por y alojada en G2.com.

I find Elite EXTRA very helpful for planning all of our routes and managing all of our deliveries for customers. It gives us complete control of our daily tasks for our drivers, allowing us to manage every step, action, and delivery they take. I like knowing exactly what time our drivers complete their tasks and being able to give them detailed instructions on where and when they're supposed to be at places. This ensures all of our daily functions and needs are met for our customers. The initial setup was very easy, and we were up and running in almost no time. Reseña recopilada por y alojada en G2.com.

We're fairly technical, so we'd like to change things ourselves and a lot of times, we have to go to Elite EXTRA to get some basic modifications done. Reseña recopilada por y alojada en G2.com.

Me gusta muchísimo la función de auto routing de Elite EXTRA, porque así ni siquiera necesitas tener una persona con amplio conocimiento en la zona donde vas a hacer los envíos. Los envíos caen al sistema y automáticamente crea la ruta, optimizando tiempos y gastos. Además, es tan dinámico que, si un cliente cancela, la ruta se reconfigura de la misma manera, lo cual es buenísimo. También me impresiona el seguimiento de tracking en tiempo real que es espectacular. Reseña recopilada por y alojada en G2.com.

No fue fácil la traducción, especialmente el tipo de moneda y algunas unidades de medida. Sin embargo, con el apoyo del soporte, logramos superarlo rápidamente. Fue solo un breve período de adaptación del personal mientras usamos una moneda diferente a la local, y tuvimos que capacitar a la gente para familiarizarse con algunos términos. Reseña recopilada por y alojada en G2.com.

I really appreciate the customer service support at Elite EXTRA. They are great and have been instrumental in helping turn our ideas into results within the software. I find the software capable of doing almost anything we need. I also value how easy it is to train someone new on the platform, which is important as we onboard new users. Additionally, being able to easily train dispatchers and drivers is crucial for us as we run multiple sites. Reseña recopilada por y alojada en G2.com.

I wish they would take more feedback on customer requested features. That process moves quite slowly and I think there is more functionality that could be added at times that apply to our business and other businesses that use the software. We'd like some ability for custom reporting. We'd like the ability to flag specific customers/stops in Elite EXTRA for high priority customers or customers we've had issues with prior to flag the dispatcher that the stop needs special attention. We'd like a way for drivers to be able to leave notes about the delivery process for a stop that is viewable and editable by a future driver making the same stop, opening communication amongst the drivers to share their combined knowledge about specific customers. Reseña recopilada por y alojada en G2.com.

I like how Elite EXTRA allows us to manage deliveries and organize them into vehicle loads based on location and weight. I appreciate that the driver app is easy to use, making the process smoother. Although we primarily use it for general route planning, being able to create returns is quite nice. Reseña recopilada por y alojada en G2.com.

Just generally buggy across the board. Little things that have to be done twice to work. It's difficult to reliably capture these issues as completely random. A suggestion would be to show weights on the jobs when in a manifest so it doesn't have to be referenced at the bottom constantly. Another would be to change the dot colours of the jobs. They're currently green, so sometimes difficult to see on grass in the map. Reseña recopilada por y alojada en G2.com.

I like the fact that I can just send it to a driver, and they can look at it on the app, on a tablet, and they can just go to work and deliver a load or pick up any loads that we have to do. Reseña recopilada por y alojada en G2.com.

The versatility to move the loads around was a bit problematic. Like, if I have a load scheduled for tomorrow and it gets pushed, I have to unmanifest the load and then remanifest it. It'd be nice if I could just right-click and reschedule that load for another day. The initial setup was quite a work through. We had a few things to deal with getting it set up and had to go back and forth with the reps to get everything in place. Some things weren't set up quite how we had managed during our initial review. Reseña recopilada por y alojada en G2.com.

The reporting that is available to us within Elite Extra is such a huge advantage. We are able to utilize those reports to provide metrics and better service our customers Reseña recopilada por y alojada en G2.com.

There are issues sometimes when we utilize the Delivery Network that Elite Extra has partnered with. It's rare when we use that feature but the times we have, we've run into slight issues. Reseña recopilada por y alojada en G2.com.

Mi aspecto favorito de Elite EXTRA es lo fácil que es de usar. Aunque no soy la persona encargada de construir rutas cada día, aún puedo intervenir cuando es necesario para añadir paradas o hacer cambios en la ruta. Varias veces en el último mes, he recibido llamadas de clientes diciendo que no entregamos lo que se esperaba, y pudimos cruzar el número de factura con la fecha y hora de entrega, junto con una foto de los productos en el edificio y el nombre de la persona que firmó la entrega. Ha sido un recurso increíble y agradezco las sesiones de capacitación en las que he podido participar para aprender más. Reseña recopilada por y alojada en G2.com.

No he tenido ninguna lucha personal ni desagrado con Elite EXTRA. Al principio tuve algunas preguntas, pero pude asistir a una capacitación virtual para Elite EXTRA, y esa sesión respondió todo lo que me preguntaba. Reseña recopilada por y alojada en G2.com.

Realmente me gusta cómo Elite EXTRA se comunica entre plataformas con nuestro sistema ERP, Epicor Eclipse. Automatiza las paradas en Elite y agrupa los pedidos en Eclipse una vez que se completa la entrega, lo que ahorra mucho tiempo y ayuda a eliminar pedidos perdidos al facturar. También es un gran ahorro de tiempo en comparación con cómo solíamos construir rutas y facturar pedidos manualmente. Además, es de gran ayuda para aquellos que no despachan y organizan rutas con frecuencia, especialmente en los días en que estoy fuera de la oficina. Reseña recopilada por y alojada en G2.com.

Desearía que hubiera una versión móvil del sitio web para despachar rutas cuando no estoy en la oficina y cerca de una computadora. El texto y los botones podrían ser un poco más grandes, ya que todo es bastante pequeño en mi portátil con una pantalla más pequeña. Además, el tamaño del texto debería aumentarse y tener un mejor diseño en el manifiesto impreso para los conductores. A un par de chicos les resulta difícil leer el texto pequeño a las 5 de la mañana. Cuando se entrena a alguien nuevo, se sienten abrumados con todo al principio. Reseña recopilada por y alojada en G2.com.

Elite Extra provides our company the ability to dispatch and track our drivers in real time. The Delivery Network option on Elite Extra has allowed us to accommodate more customers without having to purchase additional vehicles. Elite Extra is a valuable business tool that helps provide a better customer experience. Reseña recopilada por y alojada en G2.com.

One drawback of elite extra is that the sometimes the orders in our business system do not populate in the site because the API has issues sometimes. Reseña recopilada por y alojada en G2.com.