Reseñas y detalles del producto de eKomi

The software was ok until they changed it and then it went downhill really badly and then they blamed their customers instead of taking responsibilty. Reseña recopilada por y alojada en G2.com.

We were a customer of theirs. They changed their internal system and removed our credit card details. We received a request to enter our credit card details in their new system but it would not accept it. We attempted to contacted them but go not reply. The service was cut off and we thought fine end of the matter.

Then a few months later we get a contact through our website (eKomi had the directors contact details and email address from the set up process but we never received any emails from them about an issue) threatening with legal action and demanding we pay all the bills including after they cut off the service.

We replied to ask what the issue was and they advise that no one had replied that had sent us numerous emails - we checked every address and no one had received any emails from them. We provided proof of this to eKomi and they simply didn't care. They sent internal screenshot of some messaging system they used but they didn't come to us. That is a major red flag.....

I want to remind any readers of this that eKomi software is designed to send emails to your customer for feedback. if they can even contact their own customers about an issue - what good is their software to you?? Seriously utterly incompetent.

We had a signed a year contract which was already finished when the issue with credit card happened - just for clarity the issue was on their side with their new system - nothing to do with our credit card. We had screenshots from the issue when we attempted to contact them.

Again eKomi didn't care - they claim the contract renews for 12 month each time automatically without any notification or consent from the user.... seriously talk about draconian.... Is that even legal?

They threatened us with legal action to pay the full 2nd year including the months after the service had been stopped. The finance person couldn't care less - she only cared about getting money out of us. The fact their software failed miserably and the issue was entirely on their side and they didn't respond to our request for help meant nothing to her.

There are many alternatives out there - All I know for sure is eKomi should be avoid at all cost. Reseña recopilada por y alojada en G2.com.

Útil para obtener calificaciones a través de Ekomi. Fácil de usar. Ayuda a generar reseñas de usuarios para varias marcas en Google. Ayuda en la conversión. Reseña recopilada por y alojada en G2.com.

El servicio al cliente necesita mejorar, con disponibilidad instantánea del equipo de soporte. Reseña recopilada por y alojada en G2.com.

User-friendly. We can now conduct pulse surveys with our employees and quickly analyze the results using real-time analytics Reseña recopilada por y alojada en G2.com.

The platform UI and UX is a bit outdated and not the best compared to other reviews platforms Reseña recopilada por y alojada en G2.com.

Rendimiento, interfaz fácil de usar, gran soporte Reseña recopilada por y alojada en G2.com.

Precio muy caro

No tiene cobertura de soporte en Asia Reseña recopilada por y alojada en G2.com.

Helped businesses get seller ratings, customer reviews, and product reviews. Reseña recopilada por y alojada en G2.com.

Customer service. This need to be improved. Reseña recopilada por y alojada en G2.com.

Very easy to use and made you feel at ease using the platform. Reseña recopilada por y alojada en G2.com.

Not always completly trustworthy reviews. Reseña recopilada por y alojada en G2.com.

La cuenta estándar de eKomi permite reseñas por SMS. La solicitud de reseña pregunta si han disfrutado de sus servicios. Si no, son filtrados a una página de comentarios que les permite dar consejos que mejorarían sus servicios. Si sí, son dirigidos a una sección donde pueden dejar una reseña en Facebook o Google. Reseña recopilada por y alojada en G2.com.

El problema de gestionar tus propias reseñas (es decir, no usar ningún software de reseñas) es que inevitablemente la gente se confunde sobre si tiene una cuenta de Google o no. El sistema de eKomi no elude este problema. Coloca la responsabilidad en el revisor de saber y decidir en qué plataforma revisará. Esto hace que muchos abandonen el proceso de revisión.

Los widgets proporcionados para sitios web están tan por debajo del estándar que no es gracioso. Es difícil creer que sean tan torpes e inflexibles. Es como volver a HTML1. Como desarrollador de WordPress, esperaba divertirme con estos widgets. También esperaba que eKomi facilitara mi vida dándome widgets flexibles y efectivos. Estaba muy decepcionado.

Mi mayor queja ahora es el proceso de cancelación de mi cuenta. A diferencia de prácticamente cualquier otra cuenta en el mundo, no puedes cancelar desde dentro de tu cuenta. Tienes que enviar un correo electrónico a eKomi con una solicitud de cancelación. Hice esto hace algunos meses y no recibí respuesta. Luego se realizó una transacción de varios cientos de dólares. Les envié otro correo electrónico, esta vez informándoles que tendría que contactar a mi banco para revertir la tarifa si no recibía una respuesta inmediata. La respuesta de Mathew dijo que enviaría mi solicitud "a cuentas para ser procesada". No ha sido procesada. Se han realizado tres pagos desde que solicité la cancelación por primera vez. Es muy inquietante y es descuidado o poco ético. Descubriré cuál es cuando/si procesan mi reembolso. Reseña recopilada por y alojada en G2.com.

Que dejamos de usarlos y ya no tenemos que lidiar con su terrible servicio al cliente. Reseña recopilada por y alojada en G2.com.

Todo, especialmente su servicio al cliente y su plataforma obsoleta. Reseña recopilada por y alojada en G2.com.

If you don't expect a reply for months, it may be a good solution for you. Reseña recopilada por y alojada en G2.com.

We used their services for two years, and then decided to change to a better more responsive service. The lack of support we attributed to the company being based overseas, however not only days would go by, but months, without a response. We emailed to cancel, and received the same stock auto reply from customer service. When I finally got though to billing and asked why they kept charging our card, they pretended like they had not received my emails to cancel. They asked me to prove the cancellation; stating that the contract auto renews every year, even though we had cancelled prior to the renewal date, and removed their software months beforehand. To this day they continue to charge our credit card, and have even gone so far as to write threatening emails to us. I am disgusted that a reviews company would treat it's long term clients like this. Reseña recopilada por y alojada en G2.com.

First I love the idea of getting employees to be more engaged. They have some cool abilities (glassdoor scores) and I can see the value. Reseña recopilada por y alojada en G2.com.

It fell short when it came to surveys and other forms of internal communication. Reseña recopilada por y alojada en G2.com.