Pros y Contras de ClientSuccess

The ease of use. It really lets you see at a glance what's important. Reseña recopilada por y alojada en G2.com.

Nothing at this point. It is highly customizable. Reseña recopilada por y alojada en G2.com.

UI amigable y fácil de usar, toda la información se muestra fácilmente para poder identificar la necesidad y el estado del cliente. La función de tareas es muy útil, al igual que los gráficos. El mejor. Reseña recopilada por y alojada en G2.com.

Hasta ahora, nada parece faltar en la plataforma y todas las funciones funcionan bien. Reseña recopilada por y alojada en G2.com.

Easy to see usage stats for ClientSucces Reseña recopilada por y alojada en G2.com.

Clunky and slow, too much going on in one page Reseña recopilada por y alojada en G2.com.

I like how easy it is to record information about client interactions and track the sentiment of accounts over time. I also think the automatic integration with gmail is invaluable and saves a huge amount of time. Reseña recopilada por y alojada en G2.com.

It can seem quite buggy at times, particularly when viewing your list of clients and when trying to scroll through it can jolt. We also have some issues with data not pulling through correctly from salesforce. Reseña recopilada por y alojada en G2.com.

I love that the tool is easy to use. The UI is intuitive, and the setup is simple. I do not have to hire another full-time employee to manage the software, we are able to do it ourselves with no problems. Additionally, our CSM (KGP) is a wonderful business partner. She ensures that we are up to date on any new feature releases, helps us progress towards our CS goals as a business, and teaches us how to use the software in a way that meets our needs. Lastly, ClientSuccess is committed to improving the product based on user feedback. It has been great to partner with JD on beta programs as the software continues to improve on automation capability and reporting. Reseña recopilada por y alojada en G2.com.

This is a difficult question to answer because there is so much that I love about the platform. Additional reporting to help paint a picture of the customer experience, more customized automation capabilities (which continue to roll out quickly), and more integrations would be excellent. However, the product continues to evolve, and JD is listening to customer feedback while prioritizing product rollouts, so we appreciate that our voice is heard and acted on! Reseña recopilada por y alojada en G2.com.

Easy to use and align with my business and needs. Reseña recopilada por y alojada en G2.com.

We had a rough implementation due to CSM change. Reseña recopilada por y alojada en G2.com.

Poder ver tantas características sobre un cliente en una sola pantalla. Reseña recopilada por y alojada en G2.com.

Tenemos muchas integraciones que navegar internamente para utilizar todas las funciones que queremos. Reseña recopilada por y alojada en G2.com.

The ability to add to-do tasks and the overview of clients Reseña recopilada por y alojada en G2.com.

The slowness. I'm situated in Norway and I have submitted tickets regarding the loading time for each page Reseña recopilada por y alojada en G2.com.

As someone who cross-collaborates with the CS team, ClientSuccess has made it easy to quickly review the health and status of each customer. I can easily pull my own reports as well. Reseña recopilada por y alojada en G2.com.

I feel like we're not using it to its full potential. Reseña recopilada por y alojada en G2.com.

Success cycles allow teams to easily track customer progression through the early stages of on-boarding; it really helps teams drive customer interaction. Reseña recopilada por y alojada en G2.com.

Tracking of calendar entries to an account through attendee email is missing, so some effort is duplicated when recording interactions. Reseña recopilada por y alojada en G2.com.