Support was quick to respond whenever we needed assistance. Reseña recopilada por y alojada en G2.com.
PR Newswire online experience was dreadful. First off, the login asks for username but you are supposed to use your email. I had a username with CISION, which was another awful login experience altogether. I had to call support just to login and though support was very helpful and quick to get to me, they asked, "are you a CISION migration." When i said yes, they said, "oh we're taking a lot of calls from those migrations, I'm sorry you're having trouble."
Logging in was only the tip of the iceberg. The whole posting-through-their-portal experience was dreadful.
1. You get an error trying to get to billing system and have to contact your rep. I did so and he never replied.
2. Because of problem in #1 you don't know what your license covers. This is important because you undoubtedly will check the distributions that aren't covered in your license and there is an added cost. You must be careful here and it is very scummy of PR Newswire not to allow you to view what is covered by your license. I still don't know.
3. After speaking with support, they said they understand the issue in #2 above and apologized and said they would set my account up so that only options that are covered by my license are available to click on. That never happened and on my next distribution, they tried to charge me extra for selecting an extra distribution that was not in my plan. Again, there is no way to view what is in your plan bc it is not in the UI and you cannot access billing portal to see what is in your plan.
4. The UI is terribly designed, not intuitive at all. Other than the problem in 2 above, you aren't able to get a PDF preview so you don't know what they are posting unless you call them and ask for a PDF. I was told there is a view PDF option in the UI but there is not.
5. In my case, I was told to call in to get my distribution live. This completely defeats the purpose of having an online portal for distributions. The first PR they apologized for this and I asked if they could set it up so that i didn't have to call them every time i had a distribution. They assured me I would not have to call them next time.
6. Next distribution I had to call them to get it approved after saying I did not have to do that.
I've been in the software business for 20+ years and have the utmost empathy for people working in tech. I also know when an app has poor requirements that aren't user needs, and is rushed and not properly tested. This is one of the worst software experiences I've ever had. Took us about 3 hours to do a distribution and through the submit-for-approval process. We also use EIN Newswire (we are an agency) and I can do this process there in about 15 minutes.
I suspect, a legacy PR Newswire customer experience might be better than mine for we were migrated from CISION, which had its own set of submission issues. All-in-all I cannot recommend PR Newswire. I declined on my client's behalf to renew a license because of this terrible user experience where it takes hours to submit a PR. Objectively and fairly I could not bill this client for the hours spent trying to get through the bad EUX and ended up eating a lot of billing hours due to their poor app design. We are glad to have this company's bad tech behind us after the license period lapsed. Reseña recopilada por y alojada en G2.com.
Reseñas en Video
Useful media contact tool but not easy to use
Major fan of PR Newswire
great user interface that is beautiful and easy to navigate
747 de 748 Reseñas totales para Cision PR Newswire
Sentimiento General de la Reseña para Cision PR Newswire
Inicia sesión para ver el sentimiento de la revisión.
Las muchas opciones de distribución: local, regional y nacional, y muchas características para elegir. Reseña recopilada por y alojada en G2.com.
El costo es prohibitivo para algunos clientes. Reseña recopilada por y alojada en G2.com.
The service is simple and easy to use, reliable, and also tends to be less expensive than other wire services I've used. Customer service team is great as well. Reseña recopilada por y alojada en G2.com.
Honestly, there isn't much not to like. Sometimes the website stalls or goes offline during periods of high traffic but that usually gets resolved within a minute or two. Reseña recopilada por y alojada en G2.com.
Plataforma fácil de usar, sin demoras incluso con comunicados de prensa detallados con tablas, imágenes y enlaces. Cumple lo que dicen que harán, personal servicial y verdaderamente un servicio llave en mano. Reseña recopilada por y alojada en G2.com.
Para nuestra empresa pública más pequeña, no necesitábamos la naturaleza llave en mano y no necesitábamos las funciones avanzadas por las que estábamos pagando. Consideraríamos regresar por un precio más bajo con menos características adaptadas a empresas como la nuestra que no necesitan todos los adornos. Reseña recopilada por y alojada en G2.com.
* Alcance
* Cobertura relacionada con la extensión
* Menos correos electrónicos no deseados
* Selección de mercado para cobertura
* Fácil de usar Reseña recopilada por y alojada en G2.com.
*PRECIO! (*¡Vamos!!)
*Recibir correos electrónicos no deseados
*Se puede mejorar el informe
*Límites con el conteo de palabras y fotos
*Costos adicionales varios Reseña recopilada por y alojada en G2.com.
Mmmm let me think...
Oh, yes...
NOTHING Reseña recopilada por y alojada en G2.com.
I am utterly disappointed with Cision Newswire. This platform is anything but user-friendly - it's outdated and frustrating to navigate. As if that weren't bad enough, their customer service is absolutely atrocious. They take forever to respond to emails (if they even bother to respond at all), and when we did manage to reach someone via chat or email, they had the audacity to ask us to call them! What kind of company in this day and age operates like that?
But that's not even the worst part. Cision Newswire has zero transparency when it comes to billing. If you select certain options that require extra payment, they won't even tell you until you receive their invoice at the end of the month. That is completely unethical and downright sleazy.
And if that wasn't enough to make you want to steer clear of this platform, they also modify your URLs without your permission. We lost out on 300 backlinking opportunities because they decided to make our links "trackable" without our consent.
In conclusion, I would not recommend Cision Newswire to anyone. Their platform is terrible, their customer service is even worse, and they engage in unethical practices that only serve to line their own pockets. One star is too generous for a company like this. Reseña recopilada por y alojada en G2.com.
The product is easy to use and distribution list is better than others I have used. Reseña recopilada por y alojada en G2.com.
Approval wait times can sometimes take awhile in quick turn situations but they do try to work with you. Reseña recopilada por y alojada en G2.com.
Hemos estado utilizando PR Newswire durante casi 3 años y hemos estado extremadamente satisfechos con la cobertura de nuestros comunicados de prensa. El equipo es especialmente conocedor y nos ayudó a obtener el mayor provecho por nuestro dinero. Reseña recopilada por y alojada en G2.com.
Enviar un comunicado de prensa puede resultar un poco caro, y el sistema de contratos es un poco inflexible, lo que dificulta cambiar de rumbo hasta que expire tu contrato. Añadir una imagen o exceder un poco el límite de palabras te genera cargos adicionales. Reseña recopilada por y alojada en G2.com.
El portal en línea es muy fácil de usar y la visibilidad en la recogida de lanzamientos es fácil de transmitir a los clientes. Pero lo más increíble (en estos tiempos) es el equipo de soporte: he tenido que contactarlos en varias ocasiones y cualquier persona que conteste el teléfono es tanto conocedora como maravillosamente servicial. Reseña recopilada por y alojada en G2.com.
A veces las páginas tardan mucho en cargar, y sería realmente genial si hubiera una manera de medir el punto de referencia de 'éxito' de los lanzamientos para lanzamientos 'similares' - el cliente siempre pide esto. Reseña recopilada por y alojada en G2.com.
Cision PR Newswire allows organizations of any size get their news out and potentially in big-name papers. Their team is great about getting back to people quickly and helping to provide best practices. Reseña recopilada por y alojada en G2.com.
I think it's a little unapproachable for people who haven't done press releases before, but if you set up a call and ask for assistance, they are helpful! Reseña recopilada por y alojada en G2.com.
