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209 CallMiner Eureka Reseñas
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I like CM because it helps me find Potential Safety concerns with our products before they become a liability or issue to our consumers. It also helps identify Quality concerns. Reseña recopilada por y alojada en G2.com.
I wish I had more training for the program. Hands on assistance would be better. Reseña recopilada por y alojada en G2.com.
The possibilities are endless, once you really understand the data the tool is providing you and how to leverage it. Reseña recopilada por y alojada en G2.com.
In it's current state, it can be difficult to zero in on one particular area that needs attention. We can very easily be distracted with data overload! Reseña recopilada por y alojada en G2.com.
Transcribe cosas con bastante precisión, y la construcción de categorías es efectiva. Reseña recopilada por y alojada en G2.com.
- me cierra la sesión demasiado rápido, perdiendo mi trabajo
- cuando hago clic en algo en el audio no me lleva a esa marca de tiempo en la transcripción
- buscar es difícil
- no puede traducir el nombre de mi empresa (Shopify) Reseña recopilada por y alojada en G2.com.
Eureka is extremely versatile and when used correctly can provide a wealth of information across multiple areas. Reseña recopilada por y alojada en G2.com.
There are so many ways Eureka can be used, it's sometimes daunting and difficult to figure out what to work on and the most effective way to tackle a problem. Customer Success Directors are as helpful as they can be, but if they are not familiar with your industry, they don't always know how to help you with your challenges. Reseña recopilada por y alojada en G2.com.
I love the ability to monitor our agents during the day and practically coach live on how their performing. Also, the search functions are very easy to maneuver and use to filter results. Reseña recopilada por y alojada en G2.com.
There are times when I'm needing something rather quickly and the screens don't advance as quickly as I wish they would, but that's more my impatience more than a program error. I can't really think off-hand of a "dislike". Reseña recopilada por y alojada en G2.com.
CallMiner has created an atmosphere of excellence and success. Our teams are showing a great deal of improvement along with increase in sales conversion rates. Reseña recopilada por y alojada en G2.com.
It's a complex system. The only thing right now would be I don't have enough man power to really maximize CallMiner's use but that is on my end. Everything else has gone well. Reseña recopilada por y alojada en G2.com.
Permite visualizar mejor los grandes datos para hacer mejores predicciones. También aprovecho una mayor cantidad de datos y es fácil de usar. Reseña recopilada por y alojada en G2.com.
Puede ser abrumador al principio, alguien tiene que enseñarte cómo usar el programa. Reseña recopilada por y alojada en G2.com.
I like that CallMiners products are so robust. In addition the team at CallMiner really listen to their clients and do a great job at implementing more robust options in the platform. Reseña recopilada por y alojada en G2.com.
When I was a newer analyst it was a lot to be able to grasp. Having the ability to segment off and restrict some areas for new analysts might help them learn faster. Reseña recopilada por y alojada en G2.com.
The powerful searching combined with metadata is most important. Reseña recopilada por y alojada en G2.com.
Reporting was very difficult out of the program. This needs to be more user friendly. Reseña recopilada por y alojada en G2.com.
