Reseñas y detalles del producto de Bonterra Apricot

En general, una plataforma muy fácil de usar. Un par de errores aquí y allá, pero Apricot responde generalmente bastante rápido para resolverlos y se comunica para reconocer que están ocurriendo y encontrar activamente una solución. Mis gestores de casos están contentos con la plataforma y la facilidad de los servicios. Nos ha permitido pasar más tiempo con los clientes y menos preocupados por el papeleo, etc. La implementación tomó más tiempo de lo anticipado, pero esto se debe a que realmente la construimos como necesitábamos que funcionara. Usamos Apricot 360 todos los días y ha hecho nuestro trabajo mucho más fácil. Reseña recopilada por y alojada en G2.com.

El precio ha aumentado significativamente entre los años 1 y 2 de tener la plataforma. Me preocupa el aumento de precios en el futuro. Ojalá hubiera mejor asistencia técnica para crear informes. La función de creación de informes puede ser algo confusa y creo que esto podría rehacerse para que sea más fácil de entender. Reseña recopilada por y alojada en G2.com.

Nuestra agencia pasó de usar un sistema interno a usar Apricot; ha aumentado nuestra capacidad para rastrear métricas de servicio y tener datos significativos. Reseña recopilada por y alojada en G2.com.

Fue un trabajo crear e incorporar al personal al nuevo sistema. Reseña recopilada por y alojada en G2.com.

The thing that I like most about Bonterra Case Management is how customizable it is. When it was first introduced to us, as Apricot, I didn't think we would be able to utilize it. However, since then, we have been able to tailor it to our company's needs and continue editing it as we grow. It is very easy to use and once our staff went through training they caught on quickly. We use it every day and other than when it is down for maintenance, I haven't heard many complaints from our staff. Reseña recopilada por y alojada en G2.com.

I do not have any complaints with this platform. I do wish that there was a training section. Maybe there is and I just haven't explored the site enough! Reseña recopilada por y alojada en G2.com.

Poder llevar un registro de todas mis notas y horas en un solo lugar. Me encantan todas las funciones adicionales que tiene. Hace que tomar notas sea fácil. Reseña recopilada por y alojada en G2.com.

A veces puede ser un poco desafiante de usar. Cuando intentas guardar y no puedes hacerlo sin asegurarte de marcar todas las casillas primero. Reseña recopilada por y alojada en G2.com.

We use one of Bonterra's products (Apricot360) on a daily basis. We have over 20 individual programs across several functions (housing, domestice violence, workforce, client emrgency services, etc.) using it 24/7. I personally consider myself to be an expert on the application having done 90% of the development, reports, and other related tasks/projects involving their product.

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One of the best thing about Bonterra (specifically the product we use: Apricot360) is the ability to get ahold of a customer service rep. as compared to other applications (e.g. Ceridian Dayforce) where it takes sometimes weeks to hear back from someone. Also, the individuals we are often assigned as our main POC have been great. The one-offs where the person we were assigned was not great or did not do a good job did not last long as it seems Bonterra takes pride in providing the best support possible.

Outside of the customer service, the forms/templates customability is very easy which makes implementing programs on the application easier than other applications and also makes integrating the processes into their day-to-day easier as well (because the learning curve on how to use the product is small). It does not need a person to be technical and only really requires some thought about data collection. In our case we needed to ensure the forms are connected properly because we dump data nightly into our on-site DB's for reporting, but if we didn't need to do that then it really doesn't need much to build. Reseña recopilada por y alojada en G2.com.

The pricing of their products are a little high considering the options available. Licensing users is the biggest, unneccessary, expense.

In terms of the product we use specifically, Apricot360, the biggest challenge was reporting. The native reporting environment is challenging to work with. If you need a report or metric that falls even slightly outside of the simple reporting options, then you are completly out of luck. It often lags or crashes when creating larger than 4 section reports. Reports are corrupted over the smallest things (sorting a single value as an example) which oftens leads to lost work. Their solution was to start having us use Results Reporting.

The Results Reporting module is very cumbersome. Learning how to program in mySQL or SQL is 1000% easier than trying to learn how to use their Results Reporting module. Of course there are trainings to help learn how to report in Results Reporting, but those are not free and are very expensive (>$1000 per person) and it only goes over the basics. Our answer was to get a data dump and import it into our own environment to report on. Getting to that point was a headache not only because it was difficult to get a hold of someone who knew what we were trying to accomplish, but also to understand the underlying table structure was just bananas (most likely because of the rapid dev environment, but the tables and how things are stored DO NOT MAKE SENSE from a DBA standpoint or a data analyst standpoint). Reseña recopilada por y alojada en G2.com.

Tienda única para lo que necesito en cuanto a la entrada y salida de información. Reseña recopilada por y alojada en G2.com.

Realmente, el único inconveniente para mí es que cierra mi sesión y me encuentro iniciando sesión de nuevo, solo una molestia realmente. Reseña recopilada por y alojada en G2.com.

Es fácil subir información o documentos. Las notas de caso son fáciles de crear. Tiene 3 maneras fáciles de localizar el expediente del caso de los participantes. Reseña recopilada por y alojada en G2.com.

Es un buen producto, pero tiene algunas cosas que cambiaría para que los errores sean más fáciles de corregir de lo que son. No pude cambiar algo mientras escribía y no pude corregir el error que había cometido. Todavía intentando corregir. Agregué a una persona dos veces en un programa y no pude eliminar una del caso. Reseña recopilada por y alojada en G2.com.

El sistema es muy conciso, tiene un gran soporte al cliente y cuenta con una serie de características útiles que son fáciles de navegar una vez que has pasado un corto período de tiempo explorándolo. Es muy fácil hacer cambios/correcciones e ingresar cualquier información necesaria. Reseña recopilada por y alojada en G2.com.

Navegar a los paneles/perfiles de clientes cerrados puede ser algo frustrante ya que no son tan fácilmente accesibles como los paneles de clientes activos, pero sigue siendo muy sencillo llegar a ellos. Reseña recopilada por y alojada en G2.com.

As a data manager for our awesome team, I really enjoy being able to build forms in Apricot that allow us to capture the team's work. The ability to create forms as detailed and intricate as possible allows us to report what the work truly looks like. We are able to better tell the story of our work with data and our team's testimonies. Reseña recopilada por y alojada en G2.com.

I don't like that there seem to often be glitches and the long loading periods for when reports are too large. We have to create large reports often due to the unique work our team preforms and the huge impact we have on community. Without large, intricate reports we cannot fully capture the scope of work our team does. I've used the chat feature a few times, I will say that everyone that has helped me has been super professional and knowledgable. I really apprecitate their support, they are usually able to help me figure out what's going wrong! Reseña recopilada por y alojada en G2.com.

I appreciate all the features and customer support. Although there is a learning curve, I like that anything can be fixed if you make a mistake while learning. I also appreciate all the tutorials, articles, and videos that show you how to use the product. Those have been very helpful. Reseña recopilada por y alojada en G2.com.

There are some features that I hope Bonterra adds in the future to help make using their products even better and easier. But overall, there isn't much I dislike. Reseña recopilada por y alojada en G2.com.