Reseñas y detalles del producto de Base

Hemos estado utilizando una plataforma de defensa bien conocida durante casi 2 años y estábamos buscando otro proveedor. Nuestra investigación nos llevó a seleccionar Base como nuestro nuevo proveedor de elección. La razón por la que elegimos Base fue principalmente por la facilidad de hacer negocios con la empresa y su equipo, la prometida rápida migración de nuestro sistema antiguo a Base en una sola plataforma (gestión de usuarios, apariencia nítida del sistema, integración con herramientas como Zoom, Tango Card, etc.). Reseña recopilada por y alojada en G2.com.

No me he encontrado con ninguno hasta ahora. Actualizaré esto más tarde si lo hago. Reseña recopilada por y alojada en G2.com.

La disposición del equipo de éxito del cliente para recibir comentarios e implementar cambios y mejoras de funciones hace de Base una plataforma altamente personalizable para nuestras necesidades empresariales. Sin embargo, el equipo es relativamente reducido, por lo que los cambios tardan un poco en implementarse. La interfaz de usuario es mucho más limpia y moderna en comparación con la plataforma que utilizábamos anteriormente. Reseña recopilada por y alojada en G2.com.

El producto sigue siendo relativamente básico, pero esto es algo bueno para una empresa madura que busca una herramienta personalizable en lugar de una solución lista para usar. Reseña recopilada por y alojada en G2.com.

La plataforma Base fue un salvavidas para mí al facilitar mucho la gestión del marketing de clientes. Literalmente reúne todo lo que necesitas en un solo lugar y ofrece una serie de funciones de automatización para simplificar tu vida a diario. Por ejemplo:

• Centraliza de manera segura todos tus datos de clientes, brindándote una vista completa de tu audiencia, lo que te permite personalizar tus campañas e interacciones con los clientes con facilidad.

• Puedes ejecutar múltiples campañas al mismo tiempo a través de las herramientas intuitivas para configuración, gestión y seguimiento.

• La facilidad de uso y las funciones de automatización liberan una gran cantidad de tiempo, permitiéndote concentrarte en la estrategia sabiendo que la plataforma se encarga de todo el trabajo de fondo.

• Los insights en tiempo real y los análisis detallados aseguran que siempre estés listo para demostrar el ROI, además de poder examinar y ajustar campañas y estrategias sobre la marcha.

• La integración con SFDC significa que puedes trabajar con los datos más recientes de los clientes en tiempo real. Reseña recopilada por y alojada en G2.com.

No hay desventajas en usar Base. Si acaso, nuestros programas de marketing para clientes mejoraron un 100% después de la implementación. Es fácil de usar e implementar, y el soporte al cliente es de primera categoría. Reseña recopilada por y alojada en G2.com.

Base is very intuitive and easy to use. Once you understand the basic functionality, you are ready and well-prepared to launch a new campaign.

There are many ASK types available on Base, catering to our various need. Whether it's a template to share a normal educational post, set-up a quiz, ask for a survey or review, all of these ASK types are already available on Base.

The targeting capabilities of Base is also very robust. It's easy to set up audiences directly for ASK, or pre-create audiences using customer lists. This allows us to go granular into targeting, which is always well-appreciated.

Our feedback on Base's products and services are taken seriously by the R&D and Customer Support/Success team. We see actual, positive changes based on our feedback. Reseña recopilada por y alojada en G2.com.

Nothing too bad. Perhaps stronger integration with review platforms like G2. Reseña recopilada por y alojada en G2.com.

A great tool to manage interactions and engagement with your customers. The ability to create custom attributes on your customers is helpful to capture what makes the most sense for your organization. Reseña recopilada por y alojada en G2.com.

Would like to see more robust reference profile information. i.e. a way to indicate what products a customer is referenceable for and what products they are not referenceable for. You can do this by creating some custom attributes, but not a native way to flag certain areas as referenceable and others as not.

Would like an easier way to import advocates or content Reseña recopilada por y alojada en G2.com.

Our Base CSM has been awesome. She's knowledgeable and responsive, which helps us execute and improve.

The process of loading data into Base is easy and hassle-free. So, getting started with the tool is straightforward.

I think the customization throughout the reference request process with Base is great, really allows you to make it feel like your brand. Reseña recopilada por y alojada en G2.com.

Base needs to enhance their API to support webhook subscriptions. This would allow us to customize the experience even further and integrate with other systems.

I also think they need to improve the filtering ability when searching for advocates to include "AND" and "OR" logic. Reseña recopilada por y alojada en G2.com.

The platform provides a solid base for "automated-personal" management of a small group of loyal advocates, with a smooth, embedded reward system.

The CSM and support teams are highly efficient and helpful, showcasing how a B2B company can genuinely empower its customers. Reseña recopilada por y alojada en G2.com.

The platform requires a significant amount of customization and is not very intuitive, which explains the heavy reliance on CSM and customer service. Reseña recopilada por y alojada en G2.com.

Base provides great ways to connect with your advocate community. It's easy to onboard customers and create specialized groups. It's also self-service for the customer, so they can determine what works best for them. I've only been using it for a short time, but already see that they take user feedback seriously and are constantly making updates and improvements to the tool. And, our rep is very knowledgable and great to work with! Reseña recopilada por y alojada en G2.com.

There are a lot of ways to customize things, but they aren't always the most intuitive. I think it would be helpful to have some video tutorials in the Help section to walk through ways to create various Asks, run reports and showcase how to use new features. Reseña recopilada por y alojada en G2.com.

There are elements in Base that allows a customer engagement or customer advocacy professional to run an end to end campaign, be it to source reviews, case studies, testimonials or create a pipeline of customer references and much more.

The ASKs to rewards system is pretty good and works well for our programme. The customer learning curve is a little long but the customer success manager assigned to us is great.

Currently I use Base everyday and have started automating my capaign level ASKs. Reseña recopilada por y alojada en G2.com.

The system is not completely intuitive and reporting needs a lot more work when working on scaling practices. I would also like to see 3rd party integrations with Salesforce classic and Reachdesk become much better.

It takes a little time to move from adoption to execution as you always need a CRM and a reward platform to be integrated. Reseña recopilada por y alojada en G2.com.

The UI is intuitive and provides an exceptional experience for our customer champions. I have had very few technical issues with Base. The reports are also top-notch! There are no manual data pulls to provide snapshots to my executives -- I have metrics at my fingertips to share out instantaneously. Reseña recopilada por y alojada en G2.com.

Deploying took a bit longer than expected, but this was resolved after many calls with support/product teams. Before purchasing this tool, I recommend bringing in your CRM team to ensure they are partners throughout the process. Second - my account team at Base has switched several times and the quality of support and responsiveness has taken a dip. Feature requests have been dismissed. Reseña recopilada por y alojada en G2.com.