Reseñas de Aspect Workforce Optimization

WFO - Workforce Optimization is a great tool to use. It is web based and easy to roll out to your team. Using the WFM is great as well very detailed and thorough. Reseña recopilada por y alojada en G2.com.

Set up is the most difficult part. A lot of preparation is needed, but it is worth it. Once that is complete it works great. Reseña recopilada por y alojada en G2.com.

Me gusta la flexibilidad y facilidad de uso que permite Aspect Workforce Management. Es un sistema muy sencillo. Reseña recopilada por y alojada en G2.com.

A veces, las restricciones de configuración de AWM son un poco engorrosas. Tiene gran flexibilidad dentro de los parámetros establecidos, pero a veces me gustaría salir de esos límites y realizar otras tareas que no están permitidas. Reseña recopilada por y alojada en G2.com.

The ability to make effective intra-day decisions including live OT and voluntary unpaid time off. The ability to quickly optimize breaks, lunches, and other off-phone activities as business needs change. Reseña recopilada por y alojada en G2.com.

One feature that would be nice for the purposes of monitoring my real-time team's performance would be some tracking of acknowledging and responding to RTA alerts. If RTA could linked into Skype or Teams to provide template messages to agents for alerts that would be great as well. Reseña recopilada por y alojada en G2.com.

Hemos tenido algunas dificultades con la comunicación con Aspect, 18 meses después de nuestro contrato. A menudo necesitamos ayuda o alguna orientación para apoyar nuestras necesidades empresariales. A veces es difícil ser un cliente satisfecho cuando Aspect puede ser bastante rígido con el soporte. A pesar de esto, el producto en sí es bueno y Aspect parece estar receptivo a los comentarios y generalmente parece hacer lo que puede para resaltar las áreas difíciles. Reseña recopilada por y alojada en G2.com.

He mencionado esto en mi respuesta anterior, pero la estructura de soporte es muy rígida. Reseña recopilada por y alojada en G2.com.

The navigational ease through out the system. Everything link together nicely. Reseña recopilada por y alojada en G2.com.

The ability not to be able to delete FG/SG and superstates once their is data associated to them. Reseña recopilada por y alojada en G2.com.

I love the ability to customize all of my forecasting parameters and create scenario after scenario for changing business needs. The adherence and RTA are both great for my real time analysts. Reseña recopilada por y alojada en G2.com.

Long and difficult implementation process. Professional services was expensive and I didn't feel that we got the most out of it. Reseña recopilada por y alojada en G2.com.

Best forecasting and Scheduling system in the market today. The end user interface is solid and Aspect has made vast improvements on this end in the last 5 years. Back office/Chat forecasting tool is superior to all competitors. Reseña recopilada por y alojada en G2.com.

Support isn't what it used to be. Seldom is there a first call resolution when you call their help desk. Also long range forecasting/capacity planning is lacking. Reseña recopilada por y alojada en G2.com.

I like the flexibility and ease of use AWM allows. It is a very straight forward system. I definitely like the UI. Reseña recopilada por y alojada en G2.com.

Sometimes the configuration constraints of AWM are a bit cumbersome. It has great flexibility within the parameters set but sometimes I would like to step outside of those boundaries and perform other tasks that are not allowed. Reseña recopilada por y alojada en G2.com.

I like the ability to auto-run reports and query database to build custom reporting. I am generally able to get what I need in terms of reporting and analytics. Reseña recopilada por y alojada en G2.com.

I would like to see a more functional automated forecasting process and a more robust shift creation tool. We have had more accurate forecasts and are able to create more diverse schedules doing it manually outside of the tool which is cumbersome. Reseña recopilada por y alojada en G2.com.