Reseñas de Aspect Workforce Optimization

La interfaz de la nube es limpia y concisa, funciona muy bien con todos los escenarios considerados para una operación óptima. Reseña recopilada por y alojada en G2.com.

Extraño las ventanas sin interrupciones, pero rápidamente me acostumbro a RDP y la plataforma funciona bien. Reseña recopilada por y alojada en G2.com.

The application allows to make mass scheduling updates and optimize all meetings/breaks. We are able to use Alvaria to pull all critical reporting data and use this data to ensure we are properly staffed. Reseña recopilada por y alojada en G2.com.

The application is a bit aesthetically outdated and can sometimes be difficult to navigate. Creating restrictions surrounding request rules and work codes can be difficult at times. Reseña recopilada por y alojada en G2.com.

The basic configuration allows for highly customized deployments and is scalable to a large enterprise. Reporting and access to data are critical for our use and very robust. Reseña recopilada por y alojada en G2.com.

The forecasting algorithm is dated, and additional flexibility in business rule design for WFO would be nice. The flexible scheduling options could use some more development, and the trades functionality needs to be improved. Reseña recopilada por y alojada en G2.com.

Interfaz simple. Sección de "Ayuda" completa, con muchos procesos, definiciones, gráficos y cálculos. Reseña recopilada por y alojada en G2.com.

No estoy seguro de si está disponible, pero un portal de mesa de ayuda sería útil para preguntas puntuales que quizás no puedan ser respondidas a través de la sección de ayuda. Reseña recopilada por y alojada en G2.com.

Alvaria Workforce is a very robust database for our workforce management needs. We can emulate routing and staffing workflows to ensure proper staffing requirements. I like that Alvaria Education service is more readily available due to subscription pricing being more affordable. My whole WFM team can now take advantage of these services.

Best module to get quick daily info is the Employee Datacenter! Reseña recopilada por y alojada en G2.com.

Very difficult to get a live person when calling the Alvaria Tech services for Workforce Management platform. I often am routed to someone within Tech not supporting the Workforce platform who will take my info to send to someone else for review. Reseña recopilada por y alojada en G2.com.

The biggest upsides of Alvaria are that it is fast and efficient. Alvaria is also very organized and I like that you can access multiple functions on Alavria at once. Reseña recopilada por y alojada en G2.com.

I have not discovered any downsides to using Alvaria Workforce however, I would like if there was a shortcut when saving and closing information under the tracking tab. Reseña recopilada por y alojada en G2.com.

The platform provides an easy way to forecast, optimize, and schedule your workforce based off a large number of factors, it has pretty decent integration with a large number of ACD's and other applications. Support is generally fast when you need it. Reseña recopilada por y alojada en G2.com.

Interface can be complicated and a bear to setup/ configure. You'll most likely need a full time resource just to keep up with the permissions. Updating is annoying as well and there always seems to be a new version coming out 2 weeks after you upgrade... (This is not the case with the cloud offering) Reseña recopilada por y alojada en G2.com.

Al pasar a Alvaria desde una fuerza laboral diferente, mi empresa estaba muy nerviosa, al igual que yo. La plataforma es sin duda un 100% más fácil que la anterior que utilizábamos. ¡Excelentes comentarios de los asociados que la usan también! Reseña recopilada por y alojada en G2.com.

El proceso de intercambio de turnos ha sido un dolor de cabeza para muchas personas ya que tienen que esperar a que la persona que cede el turno lo acepte y el tiempo es un problema aquí. Reseña recopilada por y alojada en G2.com.

The newest cloud version of the program has considerably improved overall system performance and response times over the previously on premises warehoused servers that fueled our prior installation. Reseña recopilada por y alojada en G2.com.

The multiskill capabilities of the system, while functional, are not as good at predictive capability when compared to some of the competitors in the space. This is the space for which I would like to see greater effort applied to bring parity to this product vs. the likes of their competition. Reseña recopilada por y alojada en G2.com.

My understanding is that the scheduling analysts have an easy time learning how to use due to simple interface yet powerful tools. Reseña recopilada por y alojada en G2.com.

The forecasting component while it should work for most companies is difficult when toggling a complex inbound environment in where there are single and that may or may not include outbound blended intervals. Reseña recopilada por y alojada en G2.com.