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274 Aspect Workforce Optimization Reseñas
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The ability to know all the navigating options and shortcuts you c an use in eWFM. Reseña recopilada por y alojada en G2.com.
I like everything. The learning list is very helpful Reseña recopilada por y alojada en G2.com.
There's nothing to really like about this software Reseña recopilada por y alojada en G2.com.
It is clunky and unintuitive. I doubt the creators use it themselves. If it could sync with other applications that'd be great. It seems to have bells and whistles without functionality. Reseña recopilada por y alojada en G2.com.
Forecasting functions- very accurate and works well with how we route our calls Reseña recopilada por y alojada en G2.com.
Scheduling functions- needs to be simplified, too many steps and out dated Reseña recopilada por y alojada en G2.com.
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Detalle en la aplicación y fácil de navegar. Reseña recopilada por y alojada en G2.com.
La naturaleza repetitiva de la actualización de los patrones de NCO y AHT, debería ejecutarse automáticamente con advertencias en intervalos de datos reales cero. Reseña recopilada por y alojada en G2.com.
Different things are good to work on and help the users to be quick managing data. Reseña recopilada por y alojada en G2.com.
In some casis procedures to produce reports or data are too complicated, too many passages to remember. Reseña recopilada por y alojada en G2.com.
the ease of readability of the reports and the options given to view schedules in WFO Dashboard Reseña recopilada por y alojada en G2.com.
the increased steps that need to be taken on certain task, i.e. the increased number of steps for the start or end of Daylight savings; and the Aspect Training courses, if you complete the course, your transcript doesn't show the completion. This is mainly for the self paced courses Reseña recopilada por y alojada en G2.com.
I was able to learn quickly on how to use this tool. It is very user friendly. Reseña recopilada por y alojada en G2.com.
I have not come across anything that I dislike. Reseña recopilada por y alojada en G2.com.
The forecasting options with scenarios and the reports available. Reseña recopilada por y alojada en G2.com.
Schedule Test which has to be re done after every changes in the schedule Reseña recopilada por y alojada en G2.com.
Aspect displays extremely easy navigation. Aspect is also easy to read and review staff performance and needs. Reseña recopilada por y alojada en G2.com.
There is nothing that I dislike about Aspect. Reseña recopilada por y alojada en G2.com.