Alternativas de Aspect Workforce Optimization Mejor Valoradas
274 Aspect Workforce Optimization Reseñas
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Mobile app
Scheduling function
User friendly Reseña recopilada por y alojada en G2.com.
Limited ability to change between SLA and Answer rate scheduling/forecasting
Lack of flexibility for Holiday interval planning Reseña recopilada por y alojada en G2.com.
If I can conceive the idea I can find a way to do it in Aspect - it has the best ability to meet customer needs in the tool set. Reseña recopilada por y alojada en G2.com.
Because it can do so much it takes users a long time to learn how to fully leverage it's many capabilities and finding workforce professionals with the knowledge can be challenging. Reseña recopilada por y alojada en G2.com.
I like the IP views the most. It's a great way to easily see intraday forecast vs. actual for volume and staffing. And the fact that you can view future projections as well as historical data is great Reseña recopilada por y alojada en G2.com.
Configuration and maintenance of the tool is extremely labour intensive compared with other tools on the market. Reseña recopilada por y alojada en G2.com.
It is so easy to use and is so helpful on keep track of everything. I love the way the I can keep track of my PTO and Unplanned time. Reseña recopilada por y alojada en G2.com.
Nothing really to dislike about it at all. It works very well Reseña recopilada por y alojada en G2.com.
It's efficiency, quick results and the appropriate way to manage large groups of people Reseña recopilada por y alojada en G2.com.
its interface seems old or antiquated, is my understanding there is or there will be a new version but I'm not sure if my company will get it Reseña recopilada por y alojada en G2.com.
That the agents can be independent and not wait on someone else Reseña recopilada por y alojada en G2.com.
Worried that the hours in group allowance calendar will not auto update. Also would love to have a feature that allows the agents to remove PTO, Sick and OT segments Reseña recopilada por y alojada en G2.com.
La capacidad de modelar y variar, con facilidad el modelo para asegurar que tengamos el personal necesario para satisfacer las demandas de nuestros clientes. Reseña recopilada por y alojada en G2.com.
a veces la integración con otras plataformas de telefonía puede ser un poco impredecible. Reseña recopilada por y alojada en G2.com.
The reporting section, the autorun option and all the formats to export the data we need. Reseña recopilada por y alojada en G2.com.
there is no option to personalize reports or create reports Reseña recopilada por y alojada en G2.com.
