Reseñas de Aspect Workforce Optimization

I like how easy it is to capture the data and record everything our customer agents are doing. Reseña recopilada por y alojada en G2.com.

I thought it was initially very difficult to set up the system...I also thought that your training wasn't that good. The training was very long and I felt like in that amount of time it wasn't necessary and the instructor seemed very confused himself sometimes. Reseña recopilada por y alojada en G2.com.

The Microsoft Office Calendar interface allows associates to see any changes made to their schedule, to include PTO approval, in near real-time. In fairness, this is a function that is in almost every other Workforce Management tool on the market today. Reseña recopilada por y alojada en G2.com.

This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year volumes rather than utilizing your client base population. Reseña recopilada por y alojada en G2.com.

I appreciate the ease in running different reports, as well as the ease in which Aspect talks to Avaya and Kronos. I also really like Empower! Most staff using it are very happy with being able to use a URL to view their schedule. The 'Help' index is really useful, too. I participate in a lot of the ASUGA webinars and they are wonderful. Reseña recopilada por y alojada en G2.com.

I would like to see more ease in building some of the rules, without having to have a consultant come in. I would like to be able to use more set up specific to our department without the risk of changing another department's settings. Perhaps that user error, but it often seems complicated. Reseña recopilada por y alojada en G2.com.

Toda nuestra empresa está en un solo sistema y puede optimizarse según las necesidades del negocio. Reseña recopilada por y alojada en G2.com.

El reporte necesita ser más automatizado y proporcionar recomendaciones proactivas. Reseña recopilada por y alojada en G2.com.

Mi característica favorita es que los empleados pueden usar el sitio desde casa y desde sus teléfonos. Reseña recopilada por y alojada en G2.com.

No me gustan las restricciones de tiempo. Lo que significa que solo puedes hacer solicitudes con 90 días de anticipación o más de 48 antes. Reseña recopilada por y alojada en G2.com.

Un sistema completo, en lugar de varias hojas de cálculo. Reseña recopilada por y alojada en G2.com.

Prueba y error para que los ajustes funcionen.

debería ser una biblioteca de soluciones listas para usar. Reseña recopilada por y alojada en G2.com.

The only thing I like about this system is being able to adjust my schedule independently, though the method of doing so is slow/archaic Reseña recopilada por y alojada en G2.com.

The system isn't set up to be user friendly at all. It's slow and tedious, as though it were launched in the 90's. The interface doesn't seem to take individual user needs into account at all. One can't view their schedule in a weekly or monthly increment without scrolling through individual days. Any click to open more information takes 20+ seconds to load. Reseña recopilada por y alojada en G2.com.

Aspect WFM does a great job with flexibility. It has a large number of ways to modify and run sample scenarios to allow you to answer a lot of different questions. The automatic approval process for segments is also very well done. Reseña recopilada por y alojada en G2.com.

Aspect seems to fail when things get overly complex. Trying to model groups that are not 1:1, with complex multiskills, often results in strange results. Reseña recopilada por y alojada en G2.com.

Analytic options, are the best feature of this tool, you just need to update information and system will create forecast, staffing what ever you need Reseña recopilada por y alojada en G2.com.

As of right now there is nothing I can say I dislike from this tool Reseña recopilada por y alojada en G2.com.

Este programa asistió con la programación de citas, recordatorios de programación y con las necesidades de comunicación. Proporciona un modo fácil de comunicación y de completar y planificar tareas. Reseña recopilada por y alojada en G2.com.

Este programa ayudó con la programación de citas de una manera más eficiente, enviando recordatorios a los clientes y con las necesidades de comunicación entre proveedores. Hace que la planificación sea simple y fácil de ver. Reseña recopilada por y alojada en G2.com.