Reseñas de Anova Consulting Group y detalles del proveedor

We do client satisfaction interviews and reporting with Anova. We use the information to gather feedback from our most valuable client relationships. This feedback allows us to see where we can improve on an engagement and aggregate level. We have been partnered with Anova for ~5 years, so the collected data also functions very well as a tracking study that we can use to identify trends and changes in quantitative and qualitative research gathered Reseña recopilada por y alojada en G2.com.

I think it's important to get executive buy-in from your key stakeholders from the very beginning in order to have a successful win-loss program. Without it, the analysis will not get any visibility or traction for change. Reseña recopilada por y alojada en G2.com.

The company I was working with at the time needed a better understanding of why we were winning and losing deals. Most prospects/customers don't typically provide us an honest answer so it was important to partner with a third-party company to capture this insight for us. Reseña recopilada por y alojada en G2.com.

It's fairly straight forward, if you're looking to continue to move your business forward and have a partner in your corner to help you, then consider Anova Consulting. There is no higher compliement then a senior leader seeing them as an extension of the team and that's a testiment to the work Anova Consulting does and how they do it. Reseña recopilada por y alojada en G2.com.

The business is always eager to learn more about what the marketplace, clients and prospects, are saying and thinking to ensure we are avoid complacency, staying ahead of competitors, and most importantly, ensuring we are providing a best-in-class experience end-to-end. To do this, we established a Global Corporate Listening Program that provides 360 insights to the business and helps them to make data-driven strategic decisions. While this can be done in-house, the huge benefit of working with Anova is they help us scale and obtain unbiased / unseen insights that we would not be able to gather ourselves - the latter being the key benefit. Reseña recopilada por y alojada en G2.com.

Anova has good functional and domain expertise within their teams. I would recommend considering that and leveraging that to design a strong win/loss, voice of customer, or other program. Reseña recopilada por y alojada en G2.com.

Anova helped us gather real insights on our customers - on why we win & lose deals, our stregths and weaknesses as perceived by customers, and our competitive differentiators. With their expertise in interviewing enterprise customers in the markets we serve, Anova helped us design and execute a win/loss interview program to get customer insights. The program helped us gather customer feedback through a neutral, unbiased lens and helped us do it in a scalable way. These insights were helpful for our cross-functional teams including product, sales and marketing. Reseña recopilada por y alojada en G2.com.

Yo diría, tener una llamada de descubrimiento inicial para averiguar la intención y los resultados que están buscando. Evaluar las respuestas y ver qué cambios se pueden hacer. Reseña recopilada por y alojada en G2.com.

Revisar los comentarios de los asesores externos/patrocinadores del plan sobre por qué eligen o no a John Hancock es crucial para mejorar los procesos, las capacitaciones y obtener el apoyo de los socios internos en cuanto a las necesidades. El equipo de ANOVA que realiza estas encuestas ha ayudado mucho a los equipos internos a entender cómo mejorar los procesos y comprender mejor lo que busca nuestra audiencia. Sin mencionar desde la perspectiva competitiva. Reseña recopilada por y alojada en G2.com.

Anova is a rock solid option when looking for a 3rd party consultant to execute an enterprise Win/Loss Program. Reseña recopilada por y alojada en G2.com.

Working with Anova provides us an external 3rd party which can conduct Win / Loss interviews and generate the respective reporting from those interviews. We use the information to support our business, marketing and sales teams with insights on why we’ve won or lost business across multiple internal lines of business. We also use these insights to support our competitive intelligence efforts to position us against competitors. Reseña recopilada por y alojada en G2.com.

I have no significant complaints to offer. Anova automated and self-service reporting and insights capabilities could be better, but they have been improving rapidly. Reseña recopilada por y alojada en G2.com.

Understanding our prospective customers' perceptions of our strengths and weaknesses helps our individual sales teams understand how the buy decision was made and evaluate strategies on what they can do next time to ensure success in similar pursuits. Evaluation of feedback at an aggregate level helps our business focus and prioritize areas for improvement as well as strengths to accentuate. Reseña recopilada por y alojada en G2.com.

Otro es un socio estratégico competente que está dispuesto a "involucrarse" para reflexionar sobre iniciativas estratégicas de tiempo limitado. Reseña recopilada por y alojada en G2.com.

Hacemos análisis de Ganancias/Pérdidas y hemos realizado algunos trabajos de Satisfacción del Cliente con Anova. Usamos los comentarios para definir cómo nuestra empresa se diferencia y utilizamos las transcripciones individuales para el entrenamiento y la recopilación de información sobre situaciones específicas de los clientes. Reseña recopilada por y alojada en G2.com.

Los equipos deben estar disponibles y dedicar tiempo a la preparación y el descubrimiento para obtener el mejor resultado. Todos los equipos deben ser de mente abierta y no defensivos cuando se entreguen los informes. Reseña recopilada por y alojada en G2.com.

Específicamente, una mejor comprensión de las experiencias de los clientes que impactan en el NPS: encontramos dos áreas en las que pudimos actuar: "facilidad para hacer negocios y contratar, así como un soporte al cliente refinado para alinearse mejor con las expectativas del cliente". Reseña recopilada por y alojada en G2.com.

The team often changed and when they did, they didn't know our business. Thankfully, we had a an excellent team lead who was with us from start to finish (during my tenure at least) Reseña recopilada por y alojada en G2.com.

Work closely with the Anova team to tailor interview questions that will be actionable for win/loss analysis. As well, be sure to provide them with the appropriate number of prospects to engage with. For example, if you provide them with 20 candidates, assume only 5 candidates will respond - so you need to keep providing them with more closed opportunities for win/loss outreach. Reseña recopilada por y alojada en G2.com.

Win / loss for equity compensation SaaS sales. Reseña recopilada por y alojada en G2.com.