What are the main features of SherpaDesk?

SherpaDesk offers the following features: Complete API library Track and route work orders from users Create custom notifications on specific issues Use Active Directory to manage user authentication Capture all billable hours via email, mobile or web app Convert billable time to invoices Track incoming calls and manage service level agreements Engage customers using the chat with remote desktop Track billable time to all projects Track billable time to all clients Take control of a user's desktop Create multiple customer rate plans for customers Evaluate performances against the team Receive and update support activity via the email parser Manage and report on all customers support issues Create rich text private and public support articles Create custom alerts to notify when issues become neglected Integrate into leading accounting and LDAP management tools Route issues based on type, account, priority and projects