# Which incident management system supports multi-channel alerts?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Our team is exploring incident management platforms right now, and one of the big things we’re looking at is how well they handle multi-channel alerts. We need something that can reach people wherever they are, Slack, email, SMS, phone, because that’s what really determines how fast incidents get acknowledged. </p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">So, I pulled up the G2 grid for incident management, looked at the satisfaction score for alert features and a few platforms stand out here:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/servicenow-it-service-management/reviews"><strong>ServiceNow IT Service Management</strong></a><strong>:</strong> big enterprise shops rely on it, with alerts tied into ticketing and workflow notifications across multiple channels.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne:</strong></a> gets good ratings for timely alerts and is often praised by IT teams for straightforward, reliable notifications.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/xmatters/reviews"><strong>xMatters</strong></a><strong>:</strong> built around communication during incidents, with strong support for cross-channel notifications and integrations into ITSM workflows.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pagerduty/reviews"><strong>PagerDuty</strong></a><strong>:</strong> still the go-to for on-call alerts, with solid feedback for multi-channel delivery (push, SMS, voice, email) and escalation rules.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/new-relic/reviews"><strong>New Relic</strong></a>: strong in monitoring and pushing alerts into different channels, especially when tied into APM data.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/incident-io/reviews"><strong>incident.io</strong></a><strong>:</strong> newer player, but users like how well it integrates with Slack/Teams for alerts while still supporting traditional channels.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/better-stack/reviews"><strong>Better Stack</strong></a> and <a class="a a--md" elv="true" href="https://www.g2.com/products/pulseway/reviews"><strong>Pulseway</strong></a>: mentioned for lightweight, affordable monitoring + multi-channel alerts that work well for smaller teams.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I also see Opsgenie and VictorOps (Splunk On-Call) come up a lot when people want flexible, multi-channel incident alerting.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For those of you running incident management, which platform has done the best job making sure alerts actually <em>get through</em> to your team across different channels?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: 9 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For those of you already using these tools, what are some features that I should keep in mind when selecting? &lt;/p&gt;

##### Comment Metadata
- Posted at: 9 months ago
- Author title: SaaS and Software Research





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