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What is Cisco ICM?

What is Cisco ICM?
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Kiran C.
KC
Sr. Techno Lead - Unified Communications at Birlasoft Ltd.
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Cisco ICM is a software platform that is used for managing large-scale contact centers. It is designed to help organizations streamline and automate their customer interactions across multiple channels, including voice, email, chat, and social media.
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Cisco Unified Contact Center is a contact center platform that can support up to 36,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profil
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