What is a "relevant" chat?

How is a "relevant" chat defined if I used your service?
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Smith.ai Live Chat
Official Response
Smith.ai Live Chat
Maddy M.
MM
Head of growth & education
0
A relevant chat is not spam, sales, accidents, tests, random “hellos,” or incomplete conversations. To us, chats are relevant when we collect a name and email address, and we determine the intent of the chat. We only charge for relevant chats.
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