# What features of ITIL are utilized by the ServiceNow platform?

What features of ITIL are utilized by the ServiceNow platform?

##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise strategy.
It assures that the customer service requirements are satisfied.
It offers standard tools and language that provide coordination within the IT teams.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Technical Lead at Cognizant




## Related Product
[ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)

## Related Category
[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

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