Implementation

OnSolve’s solutions are subscription-based Software as a Service (SaaS) therefore no specific hardware is required and no custom software needs to be installed. System administration and configuration is done through the web interface which can be accessed on any web-enabled device. Our goal is to make the implementation process as easy as possible, breaking it into four stages: introduction and structure review, data maintenance, administrator training and monitored testing. During the introduction phase, we will have a kickoff meeting to review the implementation process, account details and structure and ensure all questions are answered. In the second phase, we will work with you to build initial recipient data with multiple options for data maintenance. Administrator training is third, and will make sure your staff is properly trained to use your solution. Lastly, routine and monitored testing will ensure the success of your solution. Your dedicated Customer Success Manager is prepared to work with you to meet internal timelines and targeted roll out dates. In addition, your organization will be provided with best practices, checklists and more.