# How can I fix the Contacts Presence on a Mac?

I know this topic has been already discussed before but so it seems it's a never ending story. I have a new Macbook Air M1 with the latest version of Outlook app and Microsoft Teams.

At my job we work with Teams to have our meetings/chats. I know that Outlook offers the option of seeing a contact presence information (Green/Orange/Red) from Teams, that way it is easy to see from Outlook if a contact is connected on Teams.

However, and here's the problem, why can't I see the "presence status" next to my contacts? When I click on the option of chatting, outlook brings me immediately to Teams so I can start a chat, but the green/orange/red symbol to show the status of my contacts is not appearing.

Any idea how to fix this? Believe me, I have already uninstalled and re-installed both apps (Outlook and Teams) I have restarted the Mac and I have the latest version of MacOS and the before mentioned apps.

Has anyone solved this? I know in Windows you can register and do the necessary changes with Teams but with MacOS is always a different story.

Thanks a lot!

##### Post Metadata
- Posted at: about 5 years ago
- Author title: I help organisations in meeting and exceeding their goals through developing effective communication strategies, reviewing and optimising content, and pitching creative ideas.
- Net upvotes: 1


## Comments
### Comment 1

The little dot on your profile indicates your status in Outlook for Mac. It is also called Presence.

This status is based from your schedule on the Calendar and it syncs with your chat app like Skype for Business or Teams. For example, if you are in a meeting, your status information in Teams/Skype changes to In a meeting. Also, when you set your Automatic Replies in Outlook, the status in Teams/Skype displays your Out of Office message.

Here is a list of different types of status and what they mean:

Online/Available - When you’re active in Teams/Skype for Business and don’t have anything in your calendar (no meetings or calls, for example).

Busy - When you want to focus on something, and you do want notifications to pop up. If you’re in a meeting or call, Teams/Skype for Business will automatically change your status to In a meeting or In a call.

Do not Disturb - When you want to focus or present your screen and don’t want notifications to pop up.

Away - Teams will automatically set your status from Available to Away when you lock your computer or when it enters idle or sleep mode.

Unknown - When a contact is not present in your company's active directory the contact's status is shown as unknown.

##### Comment Metadata
- Posted at: about 5 years ago
- Author title: Safety Officer at PT Pertamina Training & Consulting




## Related Product
[Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)

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