# How are others coping with slower support, chatbot inconsistencies, and login / chat issues?

Support used to feel like a real safety net for me, especially when I hit confusing parts of the product. Lately it has felt harder to get quick, clear answers. Response times can drag, the chatbot sometimes gives different answers to the same question, and I have even seen chat and login errors that block simple tasks. When this happens during a busy audit period, I end up burning time capturing screenshots, writing up explanations for stakeholders, or simply waiting to unblock basic questions that should be quick.
Have you found reliable ways to get timely, consistent help from Drata when the chatbot or login and chat issues get in the way, especially during crunch time before audits or customer reviews?

##### Post Metadata
- Posted at: 6 months ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

<p><span style="color: rgb(0, 0, 0);">Try leveraging Drata's continuous monitoring feature that automatically tests controls and surfaces issues early. The platform can provide targeted risk mitigation guidance before problems become audit blockers.</span></p>

##### Comment Metadata
- Posted at: 6 months ago
- Author title: Jr. SEO Specialist
- Net upvotes: 1



## Related Product
[Drata](https://www.g2.com/products/drata/reviews)

## Related Category
[Cloud Compliance](https://www.g2.com/categories/cloud-compliance)

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