# Does Route cover stolen packages or "porch pirating"?



##### Post Metadata
- Posted at: almost 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

Yes but they FALSELY claim undelivered items as stolen

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Customer Service Agent at Lincare 



### Comment 2

Yes. When orders are insured with Route, any items stolen off of your customers porches are covered by Route, NOT the merchant, even after the item is marked as delivered. 11 million Americans had packages stolen last year alone and with the increase in online shopping, this number just keeps growing.

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: VP of Digital Marketing




## Related Product
[Route](https://www.g2.com/products/route-2023-05-09/reviews)

## Related Category
[Shipping Insurance](https://www.g2.com/categories/shipping-insurance)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4