Absolutely - Customer Journey allows you to define lifecycle stages and track critical metrics within the stage such as time spent and health score. You can also add Playbooks or Workflow Automations to your Customer Journey to standardize best-practice engagement strategies based on lifecycle stage.
Strikedeck’s Customer Success platform equips you with the right tools to understand customer health, usage trends, reduce churn, improve advocacy, and increase CSM productivity in a centralized syste
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