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Coaching Features

What coaching features are available?
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Dialpad Support
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Dialpad Support offers coaching and monitoring features like Listen In, Barge In, and Take Over. Additionally with Voice Intelligence, Supervisors are able to see live sentiment analysis (how the overall call is going) and a real-time transcript of any call that they're viewing.
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About Dialpad Support

Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: - Surf
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