Best Software for 2025 is now live!
View the Winners
  1. Home
  2. ...
  3. IT Service Management Tools
  4. Hornbill Service Manager
  5. Hornbill Service Manager Discussions
  6. How can we automatically capture emails into tickets and respond with an auto-responder ticket?
Adam C.
AC
IT Application Support Manager
Expand/Collapse Social Share Options

How can we automatically capture emails into tickets and respond with an auto-responder ticket?

I have a situation where I need to capture inbound emails into support tickets and log those to the relevant team. However, we currently manually log these inbound emails to tickets. Any pointers would be good.
1 comment
Looks like you’re not logged in.
Users need to be logged in to answer questions
Log In
AS
0
Hi Adam, Thank you for your query. A member of our Customer Success team will contact you very shortly to assist.
deleteedit
Looks like you’re not logged in.
Users need to be logged in to write comments
Log In
Reply
Already have Hornbill Service Manager?

About Hornbill Service Manager

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn
Discover More