Confusion on Reviews

Thank goodness I didn't have this experience. But, I've only had to use it once so far. So I guess we'll see!

I use zoom due to the current quarantine situation, work meetings have increased, with zoom we can perform our activities in a more normal and simple way, zoom has good connectivity and simple and sufficient tools for its development

A Zoom administrator, and sometimes a meeting organizer, can set whether Zoom asks for a call quality review after the call. Options I saw were "never, randomly and always". As our company's Zoom administrator I have set it to "randomly", because I like to get some data on how the system works for everyone, but at the same time I do not want to fatigue or annoy my users. I suggest you talk to your Zoom administrator and/or meeting organizers, and ask them to dial back the setting.

I am glad I did not have this experience. Sorry I cannot be helpful in this situation.

If you have a suggestion that asks for a change in Zoom, I would ask it via the support forum on Zoom.us, which I've been very impressed by in the past. The link bewtween Zoom and G2, not so sure, but I can see value in monitoring feedback about a sesion linked to stats for that session. There is a clear message, though, that Zoom values feedback, which isn't too common.

Tamara, first of all thank you for starting this discussion! I’m certain your voice echos that of many, and you express your concerns and questions very well. As a product manager at G2, I have some influence on how our reviews are designed and built, and I’m sharing your insights with the team. I think the root of the confusion may be that when you finish a meeting on Zoom, your experience of that particular meeting is top-of-mind, and if you’re asked to write a review after each meeting, it implies you should review each meeting experience. However, when you reach G2.com to write a review, we’re actually asking for your insights about Zoom as a product (not each meeting). This explains why after writing your initial review of Zoom (as a product), you end up “editing” your previous review each subsequent time you return. We’re definitely thinking more about ways we can make the “editing/updating” view clearer to minimize that confusion. We ask so many questions because we want to get the best insights about each product from the people who actually have used it. Your voice is extremely important for others who might consider using Zoom. We currently require that reviewers login with either LinkedIn, an email address that is tied to a business, or a business email managed by Google. If you login with one of those methods, you should be able to submit your review. I hope this helps with some of the confusion, and I’m thankful you shared your experience. I know it will help us improve G2.com and hopefully impact Zoom’s future review asks. If you have further feedback, please don’t hesitate to reach out!