# How do I listen to calls from the virtual office?

For quality assurance, I may have calls come thru the virtual office and those calls do not automatically register a "listen in" feature. Is that part of the contact Center. Would be nice.

##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 2


## Comments
### Comment 1

If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality Management tool where we can listen to and review calls using a custom built review form.

##### Comment Metadata
- Posted at: about 6 years ago
- Author title: Customer Communications and Incident Management




## Related Product
[8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews)

## Related Category
[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)

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