# Will there be future options for better customer satisfaction rating scales?

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##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Community Lead
- Net upvotes: 1


## Comments
### Comment 1

Unfortunately, that is something you will need to ask Zendesk directly. It has been over a year since we switched, but part of the issue we had was that Zendesk was nickel and diming us on everything. When you do reach out to Zendesk with any kind of question like this, make sure that you are very specific about what features you are looking for and how exactly you need them to function for you. You will also want to find out if thoae features are native to Zendesk, or if they are part of one of their apps/add-on's. That was another issue we had: when one of the many apps or add-on's they had us purchase (yes, purchase-- either a one time fee or a monthly subscription) did not sync properly with Zendesk or a site we were using, Zendesk always passed the buck. It was never their problem because it wasn't their program.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Retail at JCs Wildlife




## Related Product
[Zendesk Chat](https://www.g2.com/products/zendesk-chat/reviews)

## Related Category
[Live Chat](https://www.g2.com/categories/live-chat)

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