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  6. Do you guys also have problems with the customer support?
BM
IT Staff
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Do you guys also have problems with the customer support?

They haven't helped just once. Is it just me or the support team is bad in general?
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Jose P.
JP
CyberSecurity Analyst at Texas Parks and Wildlife Department
0
I never had issues with support, sometimes support would take a day sometimes 2 due to high call volume. If I didn’t get a response I will reach to seller and I would get someone very quickly
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WE
Unix Team Manager
0
They're not completely bad, no. Are you jumping through all their hoops, and supplying all the data they want? And can't you reach out to your account manager there (whatever they call it), and ask them to help move your ticket along?
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