as an administrator, I always do basic troubleshooting before reaching out to vendor. the rep always goes through the same steps to make sure, which, I understand is important, but sometimes, not feasible since issue can be a high priority one.
We often use the load file to make a metadata spreadsheet allowing all the information to be reviewed in a clean simple manner. This requires extra steps on our part. If it were included in spreadsheet form with the exported load file it would save large amounts of time.
There are many terms and features in Nextpoint that require further training or elaboration. Perhaps a quick guide would help eliminate all the time needed to learn how to use the software. A simple reference guide such as, "To download, you need to export. To upload, you need to import. etc."... Mehr erfahren
We like to have two different people review the holds before they are issued. So far, we have been only able to send to one approver to review and make any necessary edits before the legal hold is issued. This doesn't work for us, as we have two people that need to review the hold that is... Mehr erfahren
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