Super nützlich zu sehen, was Kunden sehen, und sie in Echtzeit führen zu können! Ich liebe auch die Funktion, die den Kunden bittet, zu einem späteren Zeitpunkt ein Video zu senden.

Using the software for live troubleshooting of a customer's PC for checking hardware or confirming information on a system that cannot connect to the internet allows a technician to effectively be there with the customer without being there in person. Especially with PC troubleshooting where presence and context are key, Viewabo is an invaluable tool. With the addition of "Video Requests" where a customer can submit a recording rather than stream from their phone they can instead record the video and then submit the uploaded video which can help customers who are either not available for immediate troubleshooting or are in a region with a less than sufficient internet connection that would allow for streaming. If you do any kind of live troubleshooting or need audio/video confirmation of an issue, Viewabo is invaluable.

I know what my customer is looking at and doing