TrackIt!

I like that I have so much information at the tip of my fingers. Sometimes too much. There is so many columns of information about the tracking system. In my IT role, I am able to view many things. For example, the problem id, date it was created, description of the problem, who is the requester, their phone number (point of contact), who created the ticket, what type of problem is it and any of its different sub-categories, who is this ticket assigned to, two different due dates, status of ticket (open, closed, etc) and the list goes on and on and on... Because of the large scale company I work for, there is different systems for different departments that all play together. Because there is so much information that is irrelevant to my role, I love being able to save different viewing states and see to whom what is assigned to the people at my department, or if there's anything assigned to specifically me. I like being able to see overall how many tickets my department has, and the fact that I can edit a ticket and assign it to a different department all in one go. I like that I can print out the work orders easily as it is able to generate all the information i could ever need all in one page (sometimes more depending on how big the work order is). The best part about it, is that they have two ways to access all this information: online via a web browser, and as a desktop application (which has way more features)