The most helpful component of Richard's training was his role playing. Without any prior knowledge of our industry or Aurora's product offering, Richard used open-ended questions to counter a customer's response. This prompted us to consider the emotional state of our buyers and earn embrace the respect contract that is set before a discussion.

I liked that the training felt personalized and built on itself each session.

Richard ist sehr sympathisch und professionell und gibt praktische Verkaufsratschläge, die leicht umsetzbar sind.