The best thing I like about SysAid is its functionality to integrate with email and trigger workflows based on Status changes and more. It really helps to connect with the users easily and also when assigning for UAT testing etc. So to summarize the best thing for me is the way of communication with the users is very easy when using SysAid. The Support chat is very helpful and quick in resolving the issues. The reports and dashboard feature also very helpful for tracking the tickets and status on overall view. Managing tasks is much easier with SysAid.

One of the Simplest and easiest Ticketing tools. Easily trainable to new staff Integration with Teams ,Office 365 is seamless. New AI Chatbot is very useful

SysAid integrates smoothly with Microsoft Teams which helps our end-users to ask and answer questions without needing to create a ticket. This is one of our favorite features.