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SymTrain

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4.9 von 5 Sternen
15 Bewertungen
  • 1 Profile
  • 2 Kategorien
Durchschnittliche Sternebewertung
4.9
Betreut Kunden seit
2018

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15
1
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SymTrain Reviews

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PR
Paul R.
02/13/2025
Bestätigter Bewerter
Bewertungsquelle: Organisch

Reducing the Ramp Up Time to Competency for Customer Service Agents

|Symtrain
There are four huge upsides: 1. New hire process and soft skills training to augment instructor led training 2. Eliminates the need for in class role play exercises 3. Boost training when an area of opportunity is identifies. 4. Easy integration.
EM
Emmy M.
08/15/2024
Bestätigter Bewerter
Bewertungsquelle: Organisch

Our business is seeing the value of Symtrain

|Symtrain
As a business, we've seen improments in all our key metrics post taking Symtrian. Our customer service agents like using Symtrain - here are some of the conmments received when surveyed. "l feel the training is very helpful when working with the customers" "It was very helpful to the process. I learned things about navigation that I didn't already know as a tenured agent. " "l love the Symtrain and still stand by the fact that I wish I had it when I was a new hire!!!"
MV
Maria V.
08/14/2024
Bestätigter Bewerter
Verifizierter aktueller Benutzer
Bewertungsquelle: Organisch
Übersetzt mit KI

Bahnbrechendes Training

|Symtrain
SymTrain hat meine Herangehensweise an meine Arbeit völlig verändert. Was ich an SymTrain am meisten liebe, ist, wie personalisiert sich das Training anfühlt. Das KI-Coaching passt sich meinen Stärken und Bereichen an, in denen ich Verbesserungen benötige, was die Sitzungen wirklich effektiv macht. Die Simulationen sind unglaublich realistisch und geben mir viel Übung, bevor ich mit echten menschlichen Interaktionen umgehe.

About

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HQ Location:
Alpharetta, US

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@symtrain

What is SymTrain?

SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as weeks with SymTrain.

Details

Gründungsjahr
2018