SMG - Service Management Group is a customer experience management firm that provides insight-driven solutions to help brands improve customer and employee experiences. Through a combination of technology, data collection, and analytic services, SMG helps businesses gather and interpret feedback to drive strategic improvements. Their offerings typically include survey design, data reporting, sentiment analysis, and actionable insights aimed at boosting customer satisfaction and loyalty. SMG serves a variety of sectors, including retail, restaurants, healthcare, and more, with a goal to enhance brand performance and foster meaningful engagements. For further details, visit their website at [smg.com](https://www.smg.com).