I like how we can manage customer sentiments for each product the customer interacts with, as well as the activity types for documenting customer engagements.

It's intuitive, easy to manage customer data, and work in a collaborative way as a team around customer success goals. The implementation was very smooth and it was a simple process to integrate with other technologies like Jira and Intercom. It's been transformative in terms of how we manage our customer success.

The in-house flexibility and automations