Peerbound

One of the best parts of Peerbound is how it quickly flags positive customer sentiment, competitive intelligence, and ROI insights and brings it to you in Slack, on their app, and other places. It streamlines our review strategy and saves us a ton of time. It also helps us find many advocates we never would have known about before.

Peerbound has been a huge time-saver for creating customer stories. Instead of spending hours pulling everything together, it now only takes me about 30–45 minutes. It does a great job pulling from transcripts and other data to produce a draft that’s nearly complete—especially helpful because transcripts used to be a pain to clean up. Even junior team members can jump in and use it without much guidance. Their customer support is also great. The Peerbound team is quick to address feedback, and they’re always rolling out new features like the Advocate Finder and insightful data tools.

Peerbound is far and away the best partner I've worked with in my career. Their support is second to none, and the speed at which they've built & improved their platform is incredible. Peerbound has made capturing, organizing, and generating customer stories so much easier for us. It is really intuitive to use, and easy to get started with. The transcription feature is super accurate, saving me tons of time I used to spend doing this manually or correcting other software. It creates a solid first draft and outline of customer stories, which improves my workflow so much by helping me summarize information and giving me a great starting point. I can't forget the Slack integration, which is going to transform how we share stories and insights with the rest of our organization. We love working with the Peerbound team—the team is fun and easy to work with, very open to feedback, and really responsive. They are collaborative and forward-thinking. Peerbound truly listens to their customers and takes action on their feedback, which is a breath of fresh air compared to other vendors I've worked. Every call we have with them, they roll out new (and USEFUL) updates, so the platform just keeps getting better.