The best feature of OLARK is the customization and the ease of adding this product to the back end of our companies website.

Unterstützung ist ausgezeichnet. Produkt ist sehr stabil und zuverlässig. Es ist einfach zu bedienen und der Service ist sehr konsistent. Wir haben dieses Produkt über 1 Jahr verwendet.

It's pretty straightforward and easily customizable, for admins. I enjoy that its somewhat basic, because you don't have to worry about getting too complicated. It does have the basics, like showing where the user came from, or what page they were viewing. FAQ's were hosted by an external tool, however it was still easy to refer them to it, and it was easy to have canned responses. There was no auto-greeting however which could use work.