Currently, I am a solo IT team, and having a solution that's easy to use is key. Easy to learn is just a bonus! I was able to setup and deploy/install not only the server in 1 day, but installed and configured the MDM for our devices within the same day! I of course have since tweaked the profiles a little to fit our needs, and I like being able to push the changes immediately. The computer management/endpoint side was also learned in about a day and is very feature-rich for what it is. One of the other main benefits I enjoy in the world of everything-SaaS, I still have the option to self-host and therefore have better security for our own self-hosted solution. The license is perpetual, meaning I would only have to pay a much smaller support fee annually, vs. for the product that may cost 5x for competitors. Finally, when you need it, ManageEngine support teams are there in a moment's notice. Thankfully, I haven't had to utilize the team often, but when I have. They have been prompt, informative, and link articles that can help me faster in the future. I login and use this software daily for my users close to 200, and I wouldn't be able to do this near as efficiently or in as little time if I used a mix of various other solutions to try and meet the number of features available in Endpoint Central.

Manageengine Servicedesk Plus is basically cloud based tool, which is easy for usage. The maintenance of the server is getting reduced. It is multiple features which we can utlise and cater to all the service requests and workflows. The implementation is little bit complex, but if we do it in a proper way, it works marvelous. We have deployed this as our Helpdesk and ticketing system which all our employees are utlizing on a daily basis. The reporting features is very efficient and detailed. We have currently integrated the service desk plus with Endpoint central portal. The customer support is very good and immediate.

its details about OS resources. I like the visual graphs