We are Team of 8 , working in Hospitality industry. Before we purchased keeping we had very serious issue with email delegation and it was taking to much time.

It's very helpful with keeping communincation transparent and accessible with the whole team

We use this daily for customer support and have been enjoying it since day one. Keeping is very simple to set up and use, and it seamlessly integrates with Gmail and Shopify. I love the ticketing system and the ability to chat within the ticket and seamlessly see and click on the Shopify customer data. I also enjoy the use of template and workflows.