The account manager is super helpful and always available to help you out or even help you explore what you are looking for. It is hard to find great people to work with and its awesome to have them as a resource.

The user interface, the ability to easily search and find what I'm looking for, and the updates that continue to evolve the product and services for me to use for relevant work research.

Very simple to setup with solid coverage of historically difficult Instagram content, which pulls through in far higher volumes compared to other leading social listening tools. Data viz is also very clean and clear - good enough to screenshot directly into presentations needing fast turnaround times. Multi-query, side by side monitors are a selling point, taking a few extra minutes to create, with no need for complex tagging or filtering. The unlimited monitors and results package is great for ad hoc searches and pitching.