The biggest improvement with HelpJuice was our Knowledgemanagement. I believe we startet around 2020 with deciding on a Tool and we decided for HelpJuice. Since we are using it its growing steadily not only for the IT Support Teams but for every other Team aswell. If we encounter any problems or have ideas for customization it takes no time to reach Customer Support or Emil writes himself. Implementation was a breeze and could be done by everyone. The usage is self-explanatory. We integrated it with our Multi Factor Authentication and the setup was as easy is HelpJuices usage. HelpJuice gets used everyday in my team and i can recommend it to anyone - Knowledge Starters or Experts

It's easy to set up and get going. Styling is already created so you just have to replace colours, text style and the rest is populated for you.

We use Helpjuice to educate our staff on critical in-house guides and procedures. Their AI chatbot is surprisingly accurate, and adding new articles is quick and easy. Their support has helped us configure things even when it sometimes means they miss out on an up-sell. As a help desk agent, I send links to articles on a near daily basis, making it quicker and more reliable to answer repeat questions.