Einfacher zu verwenden als Salesforce und einfacher, Mitarbeiter darauf zu schulen.

The IVR path mapping tool is very user-friendly. You drag and drop the different steps you expect your IVR to follow. Creating campaigns, user profiles, skills, and dispositions is also easy. One of my favorite parts of Five9 is that you can quickly look up and export data. They also offer multiple methods for exporting data beyond a PDF, a CSV, or an Excel file. It takes time to create dashboards, but not necessarily because Five9 doesn't make it easy. It takes time because you have a handful of visualizations (pie charts, single numbers, tables, etc.)

Anrufe scheinen klar zu sein und die Berichterstattung ist anständig.