The platform is simple to navigate and offers insightful metrics

I appreciate how EvaluAgent streamlines quality assessments and feedback loops, making it easier to monitor performance and provide targeted coaching. The user-friendly interface and customizable reports have also helped us identify areas for improvement more efficiently. From a Customer Support point-of-view, this tool helps all agents keep track of their progress to improve our interactions with the customers. The tool is also being used in a moderate amount, so that all agents have enough evaluations to reflect on.

Ich schätze wirklich, wie transparent der Prozess ist und wie einfach man die Notizen der QA-Agenten einsehen kann.