The Digital Genius team are great to work with. They are always listening and trying to find solutions. From the first demo, it was clear that product and tech would be a great fit for us and it has been going very well since. We are consistently improving and increasing our automations.

The best attribute of the team is that the hours spent on either delivering a request or finding a fix to an issue are not an issue and the support timeline is usually 24/7. You can expect a query to be picked up ASAP with a resolution to follow soon.

The team behind DigitalGenius are very competent and clearly understand their product very well. They've been able to help us with any issues we've had with integrating our services with them and always understand what we're looking for. The tech they're running is impressive, their AI can very clearly tell what the customer is looking for, but equally is confident enough to know when it can't. This means customers only receive responses from DigitalGenius when it's certain that the response is suitable for the customer. It's different from it's competitors in that it doesn't just dish out generic responses - kudos to the developers at DigitalGenius.