The biggest upside of using Decagon isn't simply the assumption of repetitive day-to-day tasks that would normally be done manually, but that Decagon allows us to evaluate data on a much deeper level. Boiling down qualitative data isn't easy, but the AI solution Decagon provides is best-in-class.

The AI performs extremely well and the team is both reliable and flexible to our needs. The implementation was seamless and over 4,000 customers interact with the AI on their support issues per day. Our customer support team could not operate without this tech.

Decagon worked better out of the box than any AI chatbot our team had tested so far. The technical implementation and integration into our Zendesk instance was easy - the Decagon team walked us through any questions we had and worked directly with one of our engineers to resolve some outstanding issues. When we launched Decagon for chat, it immediately deflected 75-80% of our tickets. The admin features are robust and customizable, and updating knowledge for the bot is very simple.