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Cxomni

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9 Bewertungen
  • 1 Profile
  • 2 Kategorien
Durchschnittliche Sternebewertung
4.7
Betreut Kunden seit
2014
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Matze B.
02/04/2025
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Verifizierter aktueller Benutzer
Bewertungsquelle: Organisch

Very powerful tool for managing and connecting customer journeys with data

Implementation of cxomni was very easy due to the support which is very supportive. cxomi makes it easier to manage all customer journeys since the software works as a central repository. The new Journey AI features also help creating new journeys much quicker since the algorithm automatically recommends the next jourey steps. Integrating additional customer data from CRM or web analytics works also great due to the API presets.
Ben H.
BH
Ben H.
Strategic Leader │ Collaborative Designer │ Customer Experience Expert
01/30/2025
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Bewertungsquelle: Organisch

cxomni - Bringing journey management to the next level

cxomni is a game changing company and platform for CX practitioners and companies looking to take the next step in becoming journey centric. The platform allows for users to collaborate on, map, and manage journeys in real-time, dynamic fashion. cxomni compliments this platform through a growing team of seasoned experts that are there to help you and partner for success!
Andreas B.
AB
Andreas B.
Customer Experience Manager | @WAREMA Life Cycle Service
01/20/2025
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Bewertungsquelle: Organisch

Customer Experience für Customer Experience

Die Betreuung durch das Team von CX Omni sowie das Produkt selbst sind herausragend! Unsere Zusammenarbeit zeichnet sich durch kreative und konstruktive Ergebnisse aus. Bei jeder Frage stand uns stets eine kompetente Antwort zur Verfügung. Die SaaS-Lösung ist äußerst intuitiv und perfekt für einen 360-Grad-Ansatz im Bereich Customer Experience geeignet. Die Software entwickelt sich kontinuierlich weiter und orientiert sich dabei an den Bedürfnissen der Nutzer. Die Mitarbeiter von CX Omni verkörpern das Thema Kundenzentrierung mit großer Leidenschaft!

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HQ Location:
Munich, Bavaria

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What is Cxomni?

Cxomni is 𝘁𝗵𝗲 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 that helps organizations improve customer experiences through advanced tools and insights. Combining Journey Mapping and Analytics in one single tool. 𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀: • Advanced and In-Depth Journey Mapping and Management Capabilities • Journey Analytics: Visualize, measure, and optimize customer journeys across touchpoints. • AI-Powered Insights: Use Journey AI for sentiment analysis, predictive analytics, and pain-point identification. • Real-Time Feedback Integration: Aggregate data from CRM, social media, and other sources to drive actionable improvements. • Collaboration Tools: Foster cross-departmental alignment with intuitive dashboards and centralized journey mapping. 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: • Enhance customer satisfaction and loyalty through data-driven decisions. • Streamline processes with AI automation and actionable recommendations. • Achieve measurable growth in KPIs like NPS, CSAT, and revenue. 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗰𝘅𝗼𝗺𝗻𝗶? Trusted by global brands, cxomni provides a comprehensive framework for managing and optimizing customer experiences with cutting-edge technology and a customer-centric approach.

Details

Gründungsjahr
2014
Website
cxomni.net