Einfach zu bedienende Admin-Oberfläche und einfach für den Agenten zu verwenden.

3CLogic is very easy to manage through their Management portal. Creating agents and adding them to skill groups only takes a minute. We also love how we can finally listen to agents' calls. This is especially handy for coaching opportunities and as well as being able to settle any disagreements a caller may have.

The predictive calling feature is excellent at distributing our contacts in an unbiased way -- out staff is not unable to pre-screen application