3C Logic has been easy for our Staff to learn and from an Admin perspective, easy to maintain and support. The entire 3C Team has been excellent to work with and their Global Support Desk is amazing, responses are immediate and issues are solved in a timely manner.

Seit wir die 3C Logic-Technologie für unser Contact Center implementiert haben, haben wir Begleitung und kontinuierliche Unterstützung von ihrem Expertenteam erhalten. Aus der Perspektive eines Nutzers war es für uns bahnbrechend, mit all den verfügbaren Funktionen, die für unsere Gruppe von Agenten einfach zu bedienen sind. Die Tatsache, dass Einstellungen einfach von uns selbst aktualisiert und angepasst werden können, vereinfacht unser Callcenter-Management. Jede Interaktion, die wir mit 3C haben, sei es mit einem Account/Customer Success Manager oder dem technischen Support, fühlt sich personalisiert an und entspricht unseren Geschäftsanforderungen.

We moved to 3CLogic from a different call center provider and I've previously worked with several call center software platforms. They all have their own flavors of the same thing (there's only so many ways to answer a phone call!) but the features you're looking for can be quite obfuscasted. 3CLogic did did a good job of walking us through a structured implementation process that addresses our business needs and the ServiceNow requirements we had. This left us with a good understanding of each of the features, so it is typically not too tricky to get where we need to go. Integration with other systems is easy too, because we've probably already integrated that system with ServiceNow, so the fact that 3CLogic talks to ServiceNow means we can reuse our existing work. Finally though, while not a part of the product, the customer suppoer and engagement we get from our account team really seals the deal and makes dealing with any tricky things a breeze. No product is perfect and some of the things we want to to with it are, admitteddly, silly. But, we have to find a path and our account team and support have been exceedingly helpful and supportive. The relationship really makes it.